1. What web hosting services does SASA INFOSYS offer?

SASA INFOSYS provides reliable and affordable web hosting solutions in Nepal, including shared hosting, VPS, cloud hosting, reseller hosting, and dedicated servers. Plans feature NVMe SSD storage, unlimited bandwidth on most tiers, free SSL certificates, and support for PHP, MySQL, and cPanel for easy management.

What are the pricing options for your hosting plans?

Our shared hosting starts at NPR 2,000 per year for basic plans (10GB storage, Unmetered email accounts) and goes up to NPR 6,000 per year for unlimited plans. VPS and cloud options start from NPR 2,500 monthly. All prices excluded taxes; check our site for current promotions like festival discounts.

What uptime do you guarantee, and what happens during downtime?

SASA INFOSYS aims for 99.9% uptime with redundant power, HVAC, and NVMe-powered servers. Occasional downtime may occur for maintenance; we notify customers in advance. Credits may be issued for extended outages upon request via support.

What payment methods do you accept?

We accept payments via bank transfer, eSewa, Khalti, Bank Transfer. Invoices are generated 10 days before renewal, with monthly or annual billing cycles. Late payments incur a 5% penalty (minimum NPR 500) after 3 days.

Do you provide data backups and security features?

We perform daily 2 backups along with weekly offsite backups for administrative purposes and include DDoS protection, Imunify360 security, CloudFlare, and free SSL. Customers are responsible for personal backups; we recommend regular downloads to avoid data loss.

How do I set up a hosting account with SASA INFOSYS?

To set up an account, visit our client portal, register with accurate details, select a plan, and complete payment. Accounts are activated instantly upon verification and payment. You'll receive a welcome email with login credentials and setup instructions.

What is your refund policy?

We offer a 7-day money-back guarantee on direct purchases, processed every Sunday to your original payment method. Setup fees, third-party services, and promotional discounts are non-refundable.

How can I contact customer support?

Our dedicated local support team is available via ticket, email, phone (+977-9814442482/ 9801852346), or live chat. We specialize in Linux-based hosting issues, with free migrations and expert assistance included in all plans.

Are there any prohibited activities on your hosting?

Yes, we strictly prohibit spamming, phishing, hacking, illegal content, excessive resource use (e.g., torrents or large backups), and databases over 1GB. Violations may lead to immediate suspension; we promote lawful use only.

Can I migrate my existing website to SASA INFOSYS?

Absolutely free migrations are included for cPanel-based sites. Our experts handle the process seamlessly. Contact support with your current host details, and we'll transfer your site, databases, and emails without downtime.