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Home / Refund Policy

7-Day Money Back Guarantee

SASA INFOSYS offers a 7-day money-back guarantee on eligible hosting services. If you are not satisfied with our shared hosting or reseller hosting plans, you may request a full refund within 7 days from the date of purchase. Refunds will be processed to the original payment method within a reasonable timeframe, typically every Sunday following the request.

Non-Refundable Services 

The following services are non-refundable due to their irreversible nature or specific operational requirements:

Domain Registration, Transfers, and Renewals: Once a domain is registered, transferred, or renewed, the process cannot be reversed, and no refunds will be issued.VPS (Virtual Private Server) Hosting: Due to the customized setup and resource allocation, VPS hosting services are non-refundable.Dedicated Servers: Dedicated server plans, including hardware and configuration, are non-refundable once provisioned.IP Address Purchases: Any additional IP addresses purchased are non-refundable.Software Development Services: Custom software development, including associated fees, is non-refundable due to the bespoke nature of the work.

Additional Terms

  • Setup fees, promotional discounts, or third-party services (e.g., licenses or add-ons) are non-refundable.
  • Refund requests must be submitted via the client portal or by contacting our support team at support@sasahosting.com.
  • Abuse of services, violation of our Terms of Service, or fraudulent activity will void eligibility for a refund.
  • For any questions or to initiate a refund, contact our 24/7 support team via ticket, email, phone (+977-9814442482/9801852346), or live chat.

SASA INFOSYS reserves the right to amend this refund policy at any time. Please review our website for the most up-to-date information.